Wholesale Guide
SALEDRESS Wholesale FAQ
The following content is compiled from our clients' most frequently asked questions for quick reference.
Payment Methods
We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo & Visa.
Branding & Customization
Logo & Labels: You can add your own logo via woven labels or hangtags. Our team can assist with design according to your specifications.
SALEDRESS Branding: Products are completely unbranded, supporting full brand customization.
Custom Products & MOQ:
MOQ: 100 PCS/color/size
Sample fee: Refundable after placing a formal order
Sample production time: 2-5 days for OEM, 7-15 days for ODM
Labels/hangtags: free attachment if provided, or can be ordered from us. Confirm details with your sales manager before ordering.
Shipping & Delivery
Methods: Standard, Amazon fulfillment, air freight(≥21kg), and sea freight (≥21kg).
Processing: Orders are typically dispatched within 1-5 business days.
US Delivery:
- Standard Shipping: 7–15 business days
- US Amazon Warehouse: 2–5 business days
- Sea freight: 25–35 business days
- BSB Shipping: 14-45 days
Other Countries: 7–15 business days
Returns & Cancellations
Defective/Quality Issues: Report within 3 days with photos/videos. Verified defects: full refund to original payment or SALEDRESS account balance (no return needed). Insufficient evidence: return at the customer’s cost.
Non-Defective Items: Returns within 3 days of delivery at customer expense(bulk sale box and sale items are non-returnable). Exceptions: lost/damaged packages or incorrect items shipped.
Discounts & Promotions
New Customer: 10% off All Products(Excluding Bulk Sale Box)
Bulk Orders:
6% off any 10+ items
10% off any 15+ items
15% off any 20+ items
VIP Members: Exclusive discounts for orders over $10,000
Shipping Fees & Tariffs
Free Shipping: Not applied; fees based on real-time logistics costs according to the weight.
DDP Services: Duties prepaid, no tax ID required. When selecting standard shipping, air, or sea freight, feel confident placing orders with no additional tariff required.
Tariff Impact: Product prices remain stable. Choose DDP air/sea shipping to minimize tax risks.
We truly value your feedback and are constantly working to improve. If you have suggestions or specific concerns, feel free to share them with us—we’re here to help.